Privacy Policy — 55gt99 Data Protection

1 Who We Are

55gt99 ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://55gt99.app and any associated subdomains or mobile-optimised versions. For the purposes of this Privacy Policy, 55gt99 acts as the data controller responsible for the personal data of all registered and visiting users.

This Privacy Policy applies to all personal data collected by 55gt99 through the platform, customer support channels, and any other interaction a user may have with the 55gt99 brand. It does not apply to third-party websites, game providers, or payment processors that may be linked from or integrated into the platform — those parties operate under their own privacy policies.

If you have any questions about how 55gt99 handles your personal data, you may contact our support team at any time. Our contact address is [email protected]. Support is available 24 hours a day, seven days a week in Bangladesh Standard Time (UTC+6).

2 Data We Collect

55gt99 collects several categories of personal data depending on how you interact with the platform. The categories are set out in the table below:

55gt99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where specifically required by law or expressly provided by the user in a support context.

3 How We Collect Data

Personal data is collected through the following channels and mechanisms:

• Direct interactions: When you register a 55gt99 account, make a deposit, request a withdrawal, complete identity verification, submit a support ticket, or otherwise communicate with 55gt99.
• Automated technologies: When you access the 55gt99 platform, our servers automatically record certain technical data including your IP address, device identifiers, browser type, and navigation patterns through cookies and server-side logging.
• Payment processors: When you conduct a transaction via bKash, Nagad, Rocket, Upay, or a partner bank, limited transaction confirmation data is shared back to 55gt99 to credit or debit your account balance accordingly.
• Third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may share aggregated session data with 55gt99 for the purpose of calculating winnings, resolving disputes, and detecting irregular play patterns.
• Identity verification services: Where 55gt99 uses a third-party KYC partner to verify your identity documents, that partner may pass verification results and confidence scores to 55gt99.

4 How We Use Your Data

55gt99 processes personal data for the following specific purposes. We do not use personal data for any purpose beyond those described here without first obtaining your explicit consent or being required to do so by applicable law.

• Account management: Creating, maintaining, and securing your 55gt99 player account, including processing login requests and enforcing account security settings.
• Financial transactions: Processing deposits and withdrawals in Bangladeshi Taka, reconciling account balances, and issuing transaction receipts.
• Identity verification and KYC: Confirming your identity and age to comply with anti-money-laundering obligations and to ensure the platform is not accessed by individuals under 18 years of age.
• Customer support: Responding to queries, resolving disputes, investigating complaints, and providing technical assistance through our support team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing self-exclusion periods, and applying deposit limits requested by the player.
• Fraud prevention and security: Detecting and investigating suspicious account activity, preventing unauthorised access, and protecting the integrity of the 55gt99 platform.
• Platform improvement: Analysing anonymised usage data to improve game offerings, optimise platform performance, and enhance the overall player experience.
• Legal compliance: Retaining records as required by applicable laws, responding to regulatory enquiries, and cooperating with law enforcement where legally obligated to do so.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may opt out at any time by contacting support.

5 Legal Basis for Processing

Every processing activity carried out by 55gt99 is conducted on one of the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and 55gt99, including operating your player account, processing transactions, and delivering the gaming service.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing carried out for the legitimate business interests of 55gt99, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your freely given, informed, and specific consent, such as receiving marketing communications. You may withdraw consent at any time by contacting [email protected].

6 Data Sharing & Disclosure

55gt99 does not sell, rent, or trade personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum financial data necessary to execute your deposit or withdrawal transaction.
• Game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive a pseudonymous player identifier and session data necessary to run their games within the 55gt99 platform. They do not receive your name or full contact details.
• Identity verification partners: Where a third-party KYC service is used to verify your identity documents, that provider receives only the data required to complete the verification check.
• Legal and regulatory authorities: 55gt99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law or valid legal process.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the 55gt99 business, player data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections as described in this policy.

All third parties with whom 55gt99 shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate security measures. 55gt99 does not authorise third parties to use your personal data for their own independent commercial purposes.

7 Cookies & Tracking

55gt99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used by 55gt99:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in to your 55gt99 account during a visit. These cookies cannot be disabled.
• Performance cookies: Collect anonymised information about how visitors use the 55gt99 platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the platform.
• Functional cookies: Remember your preferences, such as language settings and preferred payment method, to personalise your experience on return visits.
• Security cookies: Used to detect and prevent fraudulent activity, including repeated failed login attempts and suspicious navigation patterns.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the 55gt99 platform. 55gt99 does not use third-party behavioural advertising cookies.

8 Data Retention

55gt99 retains personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. The retention periods applied to different categories of data are summarised below:

• Account and identity data: Retained for the lifetime of your 55gt99 account and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction to satisfy financial reporting and audit obligations.
• Support and communications data: Retained for three years from the date of the last communication, unless the data is relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it is anonymised or deleted. Anonymised aggregated data may be retained indefinitely for analytical purposes.
• Marketing consent records: Retained for the duration of your opt-in and for three years following any withdrawal of consent, to demonstrate compliance.

When personal data is no longer required, 55gt99 will securely delete or anonymise it in accordance with our internal data destruction procedures. Backups containing personal data are purged on a rolling schedule consistent with these retention periods.

9 Your Rights

As a 55gt99 player whose personal data is processed by us, you have the following rights with respect to your information. To exercise any of these rights, please contact 55gt99 at [email protected]. We will respond to all valid requests within a reasonable timeframe.

10 Security Measures

55gt99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 55gt99 platform is encrypted using TLS 1.2 or higher. The platform is served exclusively over HTTPS.
• Encryption at rest: Sensitive data stored on 55gt99 servers, including identity documents and financial records, is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data within 55gt99 is restricted on a need-to-know basis. Staff and contractors with access to player data are required to maintain confidentiality.
• Two-factor authentication: 55gt99 offers two-factor authentication for player accounts and mandates it for internal staff systems.
• Monitoring and logging: 55gt99 maintains real-time security monitoring and audit logs covering all access to personal data systems. Anomalous activity triggers automated alerts for investigation.
• Penetration testing: The 55gt99 platform undergoes periodic security assessments to identify and remediate potential vulnerabilities before they can be exploited.

While 55gt99 takes all reasonable steps to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your own device and 55gt99 account credentials.

11 Children's Privacy

The 55gt99 platform is strictly intended for adults aged 18 years and over. 55gt99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a player account has been created by or on behalf of a minor, the account will be immediately closed, all gameplay will be voided, and any deposited funds will be returned to the originating payment method where technically feasible.

If you believe that a person under 18 has registered a 55gt99 account or that personal data of a minor is being held by 55gt99, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Policy Updates & Contact

55gt99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the 55gt99 platform. When material changes are made, we will update the effective date shown at the top of this page and, where reasonably practicable, notify registered players via their registered contact method.

Your continued use of the 55gt99 platform after any update to this Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to remain informed about how 55gt99 protects your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 55gt99 support team at [email protected]. Our team is available 24 hours a day, seven days a week in Bangladesh Standard Time (UTC+6) and will respond to all data-related enquiries as promptly as possible.

For related legal documents, please also review the Terms & Conditions and the Responsible Gaming policy, which together with this Privacy Policy form the complete user agreement framework governing your use of the 55gt99 platform.